Thinking About Contacting Minc Law? Here’s What to Expect Featured Image

Thinking About Contacting Minc Law? Here’s What to Expect

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    If you are the target of an internet attack, such as internet defamation, online extortion or sextortion, or another form of internet harassment, taking the first step to contact a law firm may feel like an overwhelming and stressful task.

    At Minc Law, we strive to make your initial contact process as straightforward and painless as possible. If you are thinking about contacting Minc Law to help resolve your internet issue, here is what you can expect:

    1. You can contact us via telephone, chat representative, or website contact form to schedule your free, initial no-obligation consultation with our intake team;
    2. You will need to provide as much information as possible about your internet issue;
    3. A Minc Law intake specialist will assess your legal issue and determine if we are the right fit for you and your situation,
    4. A Minc Law intake specialist will schedule your free, initial consult with the appropriate attorney.

    In this article, we explain how you can contact Minc Law to schedule your free, initial no-obligation consultation with an intake specialist, what information you will need to provide when contacting us, and what you can expect after your initial contact.

    How Do I Contact Minc Law?

    For convenience, and to make you as comfortable as possible, there are three ways you can contact us.

    1. Telephone call;
    2. Open a chat with a Minc Law chat representative; and
    3. Filling out our website contact form.

    No matter what form your initial contact takes, rest assured all three are completely confidential and you are not legally obligated to hire us or provide us with any information that you are not comfortable sharing.

    Telephone Call

    The most direct way to contact us is by telephone at (216) 373-7706. There are several reasons for this, such as clear communication and immediate feedback. Additionally, hearing someone’s voice is also a great way to know that someone understands your situation and is working to help you resolve your issue.

    You can call and talk to us anytime, however, our business operation hours from 8 a.m. to 5 p.m. Eastern Standard Time, Monday through Friday. If you call us outside of these times, we have representatives who do answer calls after business hours. They can take your name, information, and ensure that your inquiry is returned promptly the next business day.

    If appropriate and requested, they can also get you set up for an emergency paid consultation if you believe your matter requires immediate attention and you can not wait till the next day to speak to an attorney.

    Sometimes, people are a little nervous about sharing details about their sensitive and private legal matters. This is completely understandable. After all, much of the legal work we do concerns extremely private, sensitive and/or personal information. However, no matter how bad you think your case is, chances are we’ve dealt with the exact issue or something worse.

    We are an empathetic and judgment-free zone where clients should feel free to comfortably and confidentially share the details of what you need help with. We completely understand how difficult this can be.

    Even if you have no problem discussing the details of your online legal problem, sometimes there are logistical hurdles that could make calling us less practical.

    For example, maybe you are not in a place with enough privacy. Or, perhaps, our offices are closed for the day. If contacting us by telephone is not an option, reaching out to a Minc Law chat representative is another effective way to get started with your legal issue.

    Speak with a Chat Representative

    Starting a text chat session with one of Minc Law’s Live chat representatives is an effective way to make first contact. There are several advantages to reaching out to a Minc Law Live chat representative.

    • First, you can communicate in real-time with an actual person, even if the office is closed;
    • Second, you can find out immediately if your issue is one that our firm can handle;
    • Third, you may schedule a telephone or in-person appointment to further discuss your internet issue.

    A Minc Law chat representative’s primary objective is to obtain as much relevant information about you and your internet issue as possible, so that our firm may comprehensively assess your claim and determine whether we are the right fit.

    Please keep in mind that the Minc Law chat representative is not an attorney and cannot provide you with legal advice or pricing information.

    For a more in-depth explanation of expected costs for your internet issue, we recommend checking out our Minc Law Pricing Page.

    Filling Out the Website Contact Form

    If you do not need to speak with a Minc Law employee or representative in real-time, we recommend reaching out to us by filling out our online contact form.

    When filling out our website contact form, please provide us with all information requested in the section below: “What Information Will I Need to Provide When I Contact Minc Law?”

    After filling out our contact form, you will receive an automated email response confirming receipt and a link with instructions on how you can schedule an appointment at your convenience to speak with one of our intake specialists further about your matter.

    An intake specialist from our firm will be in touch within one business day or sooner to discuss the details of your case and set up a free attorney consultation if it appears you are a good fit for our firm’s services.

    What Information Will I Need to Provide When I Contact Minc Law?

    We understand that you want to resolve your internet privacy, defamation, or harassment matter as quickly as possible. So do we. To enable us to save time for you and our attorneys, the more information you can provide us about your internet issue, the better.

    An in-depth explanation of your internet issue will enable us to maximize your initial, no-obligation consultation with an intake specialist.

    At a minimum, we ask that you provide us with the following information:

    • Your internet issue.
    • The website(s) or other online content that form the basis of your legal issue. Please provide us the direct link or URL(s) to the content if possible.
    • How long the website or online content has been a problem.
    • Confirmation that you have legal authorization to start an attorney-client relationship. This means you have the legal ability to retain us as your attorney, and might be an issue if you are a minor or are contacting us on behalf of someone else or a business.
    • Any time constraints, such as potential deadlines or when you believe you need to have your legal issue resolved.
    • How you plan on paying for our legal services. This includes what your budget is (assuming you have one) and whether you will need more information about our financing options and/or a payment plan.
    • Your goals and what you are trying to achieve by retaining our law firm’s services.
    • Any other background information about your internet issues, such as evidence of communications, screenshots, documents, contracts, or anything else you feel might be relevant.

    At Minc Law, we value your privacy and personal information and will not share your information with anyone.

    This information will enable our intake specialists to best assess your case, explore your legal options and remedies, and determine the appropriate attorney to handle your case. Your internet issue might not even require the assistance of a Minc Law attorney.

    For example, Minc Law paralegals handle most guaranteed content removals. Guaranteed removals are a form of content removal that we offer from specific types of websites, such as cheater and public shaming sites. We guarantee the removal of content from these websites, otherwise, we provide a refund for the content that we could not remove.

    If you have any questions, feel free to ask them during your initial contact with our firm. Not only will this help save time later on, but it will help us both decide if we are the best fit for each other.

    If you reach out to us by telephone, please have all of the above information on hand and be prepared to provide it to the person you are speaking with. Depending on what is discussed during your initial contact, we may follow up with questions at a later time.


    What Happens After the Initial Contact With Minc Law?

    Once you have made your initial contact with Minc Law and provided us with all necessary information to assess your claim, provided that we are the right fit for you and your legal issue, we will schedule your consultation with a Minc Law attorney.

    Remember, we handle internet-related issues for both individuals and businesses, such as:

    We also provide online reputation management and expert witness services. Check the Our Services page on our website to see a full list and explanation of each, as well as answers to frequently asked questions.

    If your problem is not related to the internet, we probably will not be able to take on your case. If this happens, we suggest you search online for any organizations that might deal with your predicament. You can also check out this article we wrote about other top online defamation service providers that we recommend people try contacting about their issue if we are not able to help.

    If it’s a legal issue and you need an attorney, you can always contact your local bar association to see if they can help or refer you to one of their member attorneys. In case you are wondering, a bar association is a professional organization of members who are attorneys.

    Bar associations exist at the state, county, and city levels. For example, if you are located in Ohio, you can check out the Ohio State Bar Association’s Find a Lawyer online search tool.

    Scheduling Your Initial Consult

    After assessing your internet issue and determining that we are the right fit for it, we will schedule your consultation with a Minc Law attorney.

    If your initial contact with Minc Law was by website contact form or chat session, a Minc Law intake specialist will email you back to schedule your attorney consult. Generally speaking, consultations will be scheduled by video conference call (over zoom) or by telephone within 24 to 48 hours after your initial communication with our intake team.

    When scheduling initial consults, we strive to pair you with the most appropriate Minc Law professional to handle your case.

    To find the right Minc Law attorney for you and your matter, we look at a number of factors, such as:

    • The type of legal issue at hand,
    • Your budget, and
    • Your demographics, gender, or other subjective preferences.

    For example, if your intimate photos or videos have been distributed on the internet, you may want an attorney of your same gender handling your case. To represent you to the best of our ability, we need you to be as comfortable as possible. Of course, if you want a specific attorney, we are more than happy to accommodate your request.

    While each case will usually require an attorney, not all of them will require you to have an consultation with an attorney. As mentioned above, Minc Law paralegals handle guaranteed content removals from beginning to end, and deal with these types of websites directly, on a daily basis.

    If your legal matter is an emergency, a same-day consultation is possible. Emergency consults may be scheduled via Chat or when speaking to an intake specialist on the telephone.

    For clients that want to schedule a same day or after hours emergency consultation, during a time when we otherwise would not have an available attorney to speak with, we charge a flat rate for a single hour of the consulting attorney’s time.

    How We Conduct Consultations

    Consultations are critical for resolving your legal issue because they provide Minc Law attorneys an in-depth look at your case. But just as important, they provide an opportunity for you and your attorney to get a feel for each other and decide if an effective attorney-client relationship is possible.

    To make the most of our meeting with you, we conduct consultations in three ways:

    1. Telephone,
    2. Video conference via ZOOM, or
    3. Face-to-face.

    We conduct most initial Minc Law consultations through a Zoom video conference, but we are perfectly fine having it by telephone if you are more comfortable that way or can’t find an appropriate place to have a video chat.

    If you have a telephone or Zoom consultation scheduled, please be sure you are in a quiet and private place. Generally, you do not want anyone else to hear you describe the details of your situation to our Minc Law attorney.

    The attorney-client privilege protects what is discussed during your initial consultation. This is true even if you do not end up hiring us to represent you.

    If you are in the Cleveland area, you can have an in-person initial consultation at the Minc Law office. Just let the scheduling intake specialist know and we will make appropriate arrangements for you to visit our office.

    This article was written at the time of the coronavirus pandemic. Rest assured that we follow strict social distancing and mask requirements for anyone who is in the office.

    Lastly, this initial consultation is free, except when it is an emergency consultation, as discussed above.

    What Happens During the Attorney Consultation?

    The goal of the first consultation with a Minc Law attorney is to discuss your legal issue, what rights you have and the legal remedies available to you.

    During your free, initial no-obligation consultation, we will discuss the costs of your case and determine the best payment arrangement for your specific situation. After the consultation, we will go forward with your matter and draft an engagement letter.

    Video: What is a Legal Engagement Letter, and How Do I Read It?

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    Need Legal Help With an Internet-Related Issue?

    We understand that if you have read this far, you are likely facing a difficult internet harassment or privacy-related issue and want to resolve it as quickly as possible. Do not worry. We are here to help.


    “Darcy was professional and patient with helping with a online reputation matter. She handled all my queries in a timely manner and she got the job done.”
    Oliver W, July 7, 2021

    Do not hesitate to reach out to us via any of the three primary methods of contact:

    It is time to take back your online reputation and control the narrative of your digital footprint.

    Are you being defamed online? We will get it removed. Contact Minc Law today!

    If you still are not ready to get started with your free, initial no-obligation consultation with our intake team, or would like to learn a little bit more about the internet-related legal issues, make sure to check out our resourceful Minc Law blog. We also recommend checking out our article “5 Reasons Why You Should Choose Minc Law” for 5 reasons why our attorneys are the best choice for your internet defamation, content removal, online harassment, and internet privacy needs.

    We also created a video answering our 6 most asked questions by clients. In it, we go over 1.) The definition of defamation, libel, and slander, 2.) Whether defamation attorneys are criminal or civil lawyers, 3.) If an attorney in another state can represent you, 4.) How internet attorneys identify and locate anonymous online perpetrators, 5.) Potential costs to resolve an internet defamation matter, and 6.) How you can get started with Minc Law.

    Video: Top 6 Client Questions We Get at Minc Law

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