Digital Services Administrator
Ava wears a variety of hats at Minc Law as a key point of contact and driver of administrative, financial, client relations, and information technology practices for the firm’s operations. She is responsible for assisting and ensuring Minc Law’s financial long-term objectives are running smoothly, working closely with the firm’s COO to analyze, extrapolate, and input financial data, draft client correspondences and statements, and tackle firm budgeting and invoicing.
As a critical point of contact for Minc Law clients, Ava is a vital component in the firm’s billing process, fielding and answering client calls regarding invoices and costs and escalating urgent matters to appropriate parties. She also acts as a bridge between clients and attorneys to ensure no client question goes unanswered. Ava screens incoming client calls and conducts initial conversations with prospective clients before assigning them to one of Minc Law’s highly experienced paralegals. Demonstrating professionalism, compassion, and empathy towards all callers when they contact the firm is her main priority – whether to address a billing concern or talk through a potential internet defamation or privacy-related matter. Ava often fields calls from sextortion clients who come to the firm in a distressed, vulnurable state and provides an understanding, pragmatic, and reassuring voice to talk them through this highly personal and private situation, all while providing actionable guidance for the next steps.
Ava leverages computer forensics and security experience to manage Minc Law’s Digital Risk Protection (“DRP”) service to help monitor clients’ online reputations with the ZeroFOX software. She enrolls and enters new DRP registrations into the system to commence the on-boarding process, processes and manages payments, and provides customer support and assistance to DRP clients. In addition, given Ava’s background in IT, she assists with troubleshooting technology issues that may arise within the firm.
Between working full-time and going to school full-time to earn her paralegal studies certificate, Ava stays very busy. However, when she does have some free time, she enjoys spending it with her boyfriend and his dog when they are both home or with her family on the weekends.